Skip to content
DygoDesignDygoDesign
  • Cart

    No products in the cart.

  • Home
  • Shop

    Vases

    Dygo Selection
    Lighting Nature

    Lighting

    Table Lamps

    Furnishing Accessories

    Umbrella Stands
    Home Set
    Dygo XXV
  • Sustainability
    • Green Technology
    • Materia
    • Material Selection
  • Project
    • Origin
    • Concept
    • DygoWorld
  • About us
    • Press
    • Find us
    • Partners
    • No products in the cart.

  • ITA
  • ENG

Customer Care

Home / Customer Care
REFUND POLICY
In order to guarantee the best assistance service, DygoDesign is always available to its customers for any information related to its products and their maintenance. In compliance with current legislation on consumer rights, the customer has the right, within 14 (fourteen) days of receipt of the purchased product, to return it with relative refund or to replace it with a new product by paying any difference. To make the return it’s mandatory to fulfill the forms below; the refund will be carried out by bank transfer to an account indicated by the Customer no later than 15 (fifteen) days from receipt of the product by DygoDesign. All shipping costs will be borne by DygoDesign. If the customer wishes to replace the product, please indicate the new desired product. You will receive a telephone call within 48H by our customer service for further instructions and to manage any price difference. In the case of a customized product with dedicated engraving, it WILL NOT BE possible to make a Replacement.
PAYMENT METHODS
Purchases made on the website www..dygodesign.com can be paid by Bank money transfer, credit card, American Express, ShopPay, PayPal, Google Pay, Apple Pay. It is not possible to accept payments in cash and by bank check. Each purchase is made with maximum security thanks to the use of the most advanced technological systems in the field of e-commerce and with encryption systems (SSL) to protect your personal data and your credit card information from unauthorized access. Once the order is completed, you will receive a confirmation e-mail within a maximum of 24 hours containing your Order Number and a summary of the details of your purchase. You can check the status of your order at any time in the appropriate section of your profile only if you have created an account. Refunds will be made using the same payment method with which the purchase was made. If you need an electronic invoice, we ask you to place the order and once received send an email containing the billing data to info@dygodesign.com.
SHIPPING
All DygoDesign elements are produced only on the basis of the customer’s choice and starting from the moment of the order so as to guarantee the uniqueness of the chosen piece and a standard of absolute excellence. Due to this commitment, delivery is expected within 7 working days from the purchase.
PRODUCT CARE
For the cleaning of DygoDesign elements, ordinary alcohol-based products should be avoided; it is preferable to use a microfiber cloth, possibly moistened with simple warm water.

CUSTOMER CARE

Fill out the form to receive assistance on a purchase or order.

    • Contacts
    • Customer Care
    • Material Selection
    Catalogue
    • Terms and Conditions
    Privacy & Cookie Policy
     

    Spedizioni

    Tutti gli elementi DygoDesign vengono prodotti solo in base alla scelta del cliente ed a partire dal momento dell'ordine cosi da garantire l'unicità del pezzo scelto ed uno standard di assoluta eccellenza. In ragione di tale impegno la consegna è prevista entro 7 giorni lavorativi a decorrere dall'acquisto.

     

    Manutenzione

    Per la pulizia degli elementi DygoDesign sono da evitare ordinari prodotti a base alcolica; si consiglia in via preferenziale di utilizzare un panno in micro-fibra, eventualmente inumidito con semplice acqua tiepida.

     

    Stakeholders

    ITALY  -  GERMANY  -  SPAIN  -  NETHERLANDS  -  AUSTRIA  -  CZECH REPUBLIC  -  UK  -  USA   

    Stakeholders Dygodesign

    Refund Policy

    In order to guarantee the best assistance service, DygoDesign is always available to its customers for any information related to its products and their maintenance.

    In compliance with current legislation on consumer rights, the customer has the right, within 14 (fourteen) days of receipt of the purchased product, to return it with relative refund or to replace it with a new product by paying any difference.

    To make the return it’s mandatory to fulfill the forms below; the refund will be carried out by bank transfer to an account indicated by the Customer no later than 15 (fifteen) days from receipt of the product by DygoDesign.

    All shipping costs will be borne by DygoDesign.

    If the customer wishes to replace the product, please indicate the new desired product. You will receive a telephone call within 48H by our customer service for further instructions and to manage any price difference. In the case of a customized product with dedicated engraving, it WILL NOT BE possible to make a Replacement.

     

    Shipping

    All DygoDesign elements are produced only on the basis of the customer's choice and starting from the moment of the order so as to guarantee the uniqueness of the chosen piece and a standard of absolute excellence. Due to this commitment, delivery is expected within 7 working days from the purchase.

     

    Product Care

    For the cleaning of DygoDesign elements, ordinary alcohol-based products should be avoided; it is preferable to use a microfiber cloth, possibly moistened with simple warm water.

     

    Stakeholders

    ITALY  -  GERMANY  -  SPAIN  -  NETHERLANDS  -  AUSTRIA  -  CZECH REPUBLIC  -  UK  -  USA   

    Stakeholders Dygodesign

    [pdfjs-viewer url=https://www.dygodesign.com/wp-content/uploads/2020/09/Catalogo-DygoDesign_MQ_ENG.pdf viewer_width=1085px viewer_height=700px fullscreen=true download=false print=false]

    Copyright 2023 ©  Headquartes Via Salvatore Orlando 16/A 57123 Livorno LI, P.IVA 01925560490
    info@dygodesign.com | Tel. +39 0586424644
    DYGODESIGN IS A REGISTERED TRADE MARK ® ALL RIGHTS RESERVED ©

    • Home
    • Shop
      • All Products
      • Dygo Selection
      • Lighting Nature
      • Bolgheri Lamp
      • Umbrella Stands
      • Home Set
      • Dygo XXV
    • Sustainability
      • Green Technology
      • Materia
      • Material Selection
    • Project
      • Origin
      • Concept
      • DygoWorld
    • About us
      • Press
      • Find us
      • Partners
    • ITA
    • ENG

    Login

    Lost your password?

    Register

    I tuoi dati personali saranno utilizzati secondo le modalità previste nella nostra privacy policy.